Support

Most of our clients take up our low-cost maintenance contract. It’s optional, but keeps your site up-dated and gives you on-going technical support.

What does the maintenance contract cover?

  • On-going technical support by e-mail
  • Software upgrades required by the changing legal or technical environment (e.g. new security threats, new legislation, increases in digital file size of photos, new video formats)
  • Feature upgrades (selected new features for the software are rolled out to all clients with a maintenance contract)

Many of our clients build the budget for several years of advance hosting and maintenance into their initial funding bid.

What our clients say

I occasionally receive calls from people in far-flung corners of the UK who’ve seen our site and want to know how they can have one like it, and I always mention the fantastic support we receive!”  I have nothing but praise for the service and support we receive from you. We always receive a quick response and your “can do” attitude is great.Webmaster, Meldreth Local History Group
“I must say that the Community Sites support is some of the best I’ve encountered, always responsive and helpful; it’s right up there with large companies like Norton!”Ollie Taylor, Gloucestershire Archives

 

 

 

 

Support
"I have nothing but praise for the service and support we receive from you. We always receive a quick response and your "can do" attitude is great."